Learn Why Upgrading Your Waiting Room Will Help Your Practice Adjust to MACRA

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As health care providers continue to adjust to the new expectations of MACRA and associated measures, it is vital that practices turn their attention to the experience patients have not only in the exam room, but also the waiting area. With a majority of patients reporting dissatisfaction with their waiting experience, hospitality must become a larger focus in the medical services industry. Those who adopt this outlook stand to gain a signifcant advantage when it comes time to evaluate practices on the basis of quality and patient satisfaction.

What you'll learn:

  • How the MACRA changes the quality of service expectations for practices.

  • Why prioritizing hospitality in the waiting room is a crucial aspect in increasing patient satisfaction

  • Ways in which practices can improve their hospitality for patients in the waiting room.


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