UPshow Service Level Agreement
100 W Kinzie Street Suite 200, Chicago, IL 60654
General Inquiries & Sales: (855) 7-UPSHOW
THIS SERVICE LEVEL AGREEMENT (“AGREEMENT”) IS MADE BETWEEN THE CUSTOMER (“CUSTOMER”, “END USER” OR “YOU”) AND UPSHOW INC. OR ITS SUBSIDIARIES (“UPSHOW”) ON THE PURCHASE OF SOFTWARE AS A SERVICE (SaaS) SUBSCRIPTION FOR UPSHOW. BY PURCHASING THIS SERVICE FROM UPSHOW, CUSTOMER AGREES TO BE BOUND BY ALL TERMS AND CONDITIONS SET FORTH IN THIS DOCUMENT. CUSTOMER AGREES THAT RENEWING, MODIFYING, EXTENDING OR CONTINUING TO UTILIZE THE SERVICES BEYOND THE INITIAL TERM IS SUBJECT TO THE THEN-CURRENT SERVICE AGREEMENT. THESE TERMS AND CONDITIONS (THIS “AGREEMENT”) WILL SUPPLEMENT, AND IF IN CONFLICT WITH, WILL CONTROL, THE TERMS AND CONDITIONS OF ANY APPLICABLE SIGNED AGREEMENT BETWEEN YOU AND UPSHOW (INCLUDING, WITHOUT LIMITATION, UPSHOW’S STANDARD SALES AND/OR SERVICE AGREEMENT).
In consideration for your payment to UPshow, with respect to the software provided by UPshow and delivered to Customer, UPshow will provide you with service pursuant to the following terms and conditions:
Software, equipment or services not purchased via and managed by UPshow, which may be used in conjunction with the UPshow service or platform.
The problem has been caused by using equipment, software or service(s) in a way that is not recommended.
The customer has made unauthorized changes to the configuration or set up of affected equipment, software or services.
The customer has prevented UPshow from performing required maintenance and update tasks.
The issue has been caused by unsupported equipment, software or other services.
Ensure relevant software, services and equipment is available to the customer
Respond to support requests within UPshow’s standard Technical Support response times.
Take steps to escalate and resolve issues in an appropriate, timely manner.
Maintain good communication with the customer at all times.
Notify UPshow of issues or problems in a timely manner.
Provide UPshow access to equipment, software and services for the purposes of maintenance, updates and fault prevention.
Maintain good communication with UPshow at all times.