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MD Now & UPshow are committed to providing our seamless support, troubleshooting, and best practices. If you’re having an issue with a device, please follow the steps below.

Try These Quick Fixes First

Confirm the TV is on the same HDMI input the Chromebox Mini is plugged into.

If yes, unplug the device from the power outlet, wait 5 seconds and plug it back in.

Click Here for a Simple Troubleshooting Guide

This troubleshooting guide provides pictures of the screen you may be seeing and the simple steps on how to fix.

Submit a ticket with MD Now IT Team

If you’ve already gone through 1 & 2, click here to submit a ticket to the MD Now IT Team.  The MD Now IT Team will work with the UPshow team to fix or replace the device.

Option 1

Submit a ticket to the MD Now IT helpdesk here.

Option 2

Send an email to, which creates a ticket

Option 3

Call into the MD Now IT helpdesk at 561-420-8558